Application Management Services
CST brings the cost efficiencies of outsourcing application maintenance and enhancement while ensuring the reliability that one expects from a trusted partner. Our mission is to reduce your Total Cost of Ownership (TCO), increase your Return On Investment (ROI) and ensure that your applications evolve with your business.
We leverage our proven tools and methodologies to facilitate both a smooth and seamless technology transition early in our application management engagements. Our innovative processes minimize clients’ cost of transition and knowledge transfer and ensure that benefits are realized from outsourcing early during the engagement. CST services are always provided within defined, agreed-upon Service Level Agreements (SLAs).
We leverage our experienced, high-quality software developers located in our Global Delivery Centers to deliver significant cost advantages while providing the maturity required to manage application services. Our Application Management Services team is made up of professionals with deep industry expertise combined with experience in a wide range of technologies.
CST System’s application management services include:
- Application development rationalization including TCO and ROI calculations
- Data and operations management plans
- Outsourcing assessments including application transition, staffing projections, and infrastructure requirements
- SLA definition, vendor management, and transitional business continuity planning
- Strategic process planning and support
- Application maintenance including trouble ticket management
- Application performance optimization
- Engineering change management
- Documentation including business process documentation, technical flows documentation, database schema documentation as well as user and operations manuals
- Legacy migration strategic planning
- Administrative and user-level training